Privacy Policy

Privacy Policy

At the Heart of Work, I am committed to protecting your personal information, and to process your information in a way that is fair, lawful and transparent. The policy outlines the data I may hold on you, and briefly outlines your rights in relation to that data. For more information on data protection and your rights, please visit

I, Felicity Dwyer, may ask you to share some personal data, in order to provide coaching services and information resources to you.

There are two main reasons why I would ask you to share your data:

1.  If you work with me as a coaching client:

I will ask for your name, address, email and telephone number and age (optional).

I will also take notes directly related to our coaching conversations. You may ask for copies of these notes at any time.

Legal basis for collecting this data:

Contract purposes;

This will allow me to fulfill my contract for coaching services, as specified in your coaching agreement.

Your data will be held securely and not kept for longer than necessary

2.  To add you to my mailing list for articles, free guides and updates.

Legal basis for collecting this data:

Explicit Consent.

If you sign up to my mailing list I will ask for your name and email.

This information will be held by Mailchimp who are a secure GDPR compliant provider of email services. You can view Mailchimp’s Privacy Policy here:

For your protection, Mailchimp provides a double opt in system. You can unsubscribe from receiving mailings at any time.

Confidentiality statement

I will treat your information as confidential. I never sell your data, and will not pass your data on to third parties for any reason, unless explicitly stated in this privacy policy, or required to by law.

Your rights

The General Data Protection Regulation (GDPR provides the following rights for individuals:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

For further information on your rights, see the UK Information Commissioner’s Office (ICO)’s guidance on individuals rights under the GDPR:

Exercising your rights

In response to your request, I will…

  • inform you of any data that I hold on you, free of charge
  • correct any error in the information I hold about you.
  • delete any information I hold on you if requested, subject to certain constraints (e.g. if I am required by law to retain your data)
  • comply with any other legitimate request relating to your rights under GDPR.

You may opt out of email communication at any time.

If you would like to exercise any of your rights, please write, email, or call Felicity Dwyer